Help with Muster

Contact us

Email hello@muster-volunteer.com. Tell us which organisation you belong to, and whether you're using the app (and on which phone) or the dashboard. Organization and Network plans get priority.

The quickest way to write to us is from Muster itself. Choose Help & support in the dashboard sidebar, or Profile → Help in the app, and the details we need are filled in for you.

Setting up your organisation

The setup guide covers everything from your first sign-in to crews on phones: teams, people, task types, forms, your first event, roles, and how notifications work. To walk through it with us, book an onboarding call.

Common questions

How do I get an account?

Your organisation's administrator adds you and gives you a password. Muster has no open sign-up, so ask them, not us.

What do I enter as my organisation?

The short name or web address your administrator gave you, for example acme or acme.org. If your organisation uses its own email domain, your work email address also works.

I forgot my password.

On the sign-in screen, choose Forgot password and we email you a code. Your administrator can also set a new password for you.

I'm not getting notifications.

Check that notifications for Muster are on in your phone's settings, then sign out of the app and back in. That registers your phone again.

How do I delete my account?

See Delete your account.

Reporting a security problem

Email hello@muster-volunteer.com with the subject "Security". Please don't share details publicly until we've had a chance to fix it.